Are the product locator lights ON (lights shining on base)?
Yes
No
Are the pump motors running. Press the dispenser activation button and listen for a sound?
Yes
No
Is the pouch Empty?
Yes
No
We apologize for the inconvenience. Please call your dispenser Distributor Customer Care Agent.
Please replace the pouch. Follow the instruction on the dispenser door.
We are happy to help.
Are the pump motors running? Press the dispenser activation button and listen for a sound.
Yes
No
Unlock and remove the cassette. Reinsert the cassette. Is product dispensing?
Yes
No
We are happy to help.
Replace the pouch and pump. Is product dispensing?
Yes
No
We are happy to help.
We apologize for the inconvenience. Please call your dispenser Distributor Customer Care Agent.
We apologize for the inconvenience. Please call your dispenser Distributor Customer Care Agent.
Close the dispenser door.
If the door does not close: check that the cassette locks are in the correct position, rotated across the lower face of the cassette (See page 15 of the Operation Manual).
Is the power supply plugged into the electric outlet?
Yes
No
Is the circuit breaker ON?
Yes
No
We apologize for the inconvenience. Please call your dispenser Distributor Customer Care Agent.
Un-plug the dispenser power supply from the electric outlet Turn the circuit breaker ON Plug the power supply into the electric outlet.
If the circuit breaker turns OFF again, please use a different electric outlet or request an electrician to service the circuit. Continued use of a faulty circuit will void the dispenser warranty.
Plug the power supply into the electric socket.
We are happy to help.
Connect power supply: See page 10 of the Operation Manual.
The Operation Manual can be downloaded at Service/Documents.
If you have misplaced the power supply, please contact the dispenser Distributor for a replacement part.
Is the pouch Empty?
Yes
No
Please replace the pouch. Follow the instruction on the dispenser door.
We are happy to help.
Are the pump motors running? Please make sure the dispenser door is fully closed. Press the dispenser activation button and listen for a sound.
Yes
No
Unlock and remove the cassette. Reinsert the cassette. Is product dispensing?
Yes
No
We are happy to help.
Replace the pouch and pump. Is product dispensing?
Yes
No
We are happy to help.
We apologize for the inconvenience. Please call your dispenser Distributor Customer Care Agent.
We apologize for the inconvenience. Please call your dispenser Distributor Customer Care Agent.
Choose your problem
Dispenser is not ON
Product does not dispense
Is the power cord connected to the dispenser?
Yes
No
Are the activation button lights and temperature display ON?
Yes
No
Is the dispenser door fully closed?
Yes
No
Is the pouch heating, display is flashing the letter H?
Yes
No
The product is heating. Wait for the display to show the temperature.
We are happy to help.
Is the pouch Empty?
Yes
No
Replace the pouch. Follow directions on the dispenser door.
We are happy to help.
Is error code E01 to E10 showing on the display?
Yes
No
We apologize for the inconvenience. Please call your dispenser Distributor Customer Care Agent and request a replacement cassette.
Is error code E21 showing on the display?
Yes
No
We apologize for the inconvenience. Please call your dispenser Distributor Customer Care Agent and notify them that Error Code 21 is showing on the display.
Is error code E22 showing on the display?
Yes
No
Turn unit OFF and wait 5 minutes, then turn the unit back ON. Is the dispenser working?
Yes
No
We are happy to help.
We apologize for the inconvenience. Please call your dispenser Distributor Customer Care Agent and notify them that Error Code 22 is showing on the display.
We apologize for the inconvenience. Please call your dispenser Distributor Customer Care Agent and notify them that Error Code 22 is showing on the display.
Close the dispenser door and wait for product to heat.
If the door does not close: check that the cassette locks are in the correct position, rotated across the lower face of the cassette (See page 15 of the Operation Manual).
We are happy to help.
Is the dispenser door fully closed?
Yes
No
Is the power switch at the back of the unit ON (“I” is down)?
Yes
No
We apologize for the inconvenience. Please call your dispenser Distributor Customer Care Agent.
Please turn the power switch ON. Is the dispenser ON?
Yes
No
We are happy to help.
Is the circuit breaker ON?
Yes
No
Check fuses in power switch
Unplug unit from electric outlet
Open fuse lid on power switch
Replace fuses
Reinstall fuse cover
Plug unit into electric outlet
Is the dispenser ON?
Yes
No
We are happy to help.
We apologize for the inconvenience. Please call your dispenser Distributor Customer Care Agent.
Un-plug the dispenser power cord from the electric outlet Turn the circuit breaker ON Plug the power cord into the electric outlet.
If the circuit breaker turns OFF again, please use a different electric outlet or request an electrician to service the circuit. Continued use of a faulty circuit will void the dispenser warranty.
Please fully close the dispenser door.
If the door does not close: check that the cassette locks are in the correct position, rotated across the lower face of the cassette (See page 15 of the Operation Manual).
We are happy to help.
Connect power cord: See page 10 of the Operation Manual.
The Operation Manual can be downloaded at Service/Documents.
If you have misplaced the power supply, please contact the dispenser Distributor for a replacement part.
Is the dispenser door fully closed?
Yes
No
Is the pouch heating, display is flashing the letter H?
Yes
No
The product is heating. Wait for the display to show the temperature.
We are happy to help.
Is the pouch Empty?
Yes
No
Replace the pouch. Follow directions on the dispenser door.
We are happy to help.
Is error code E01 to E10 showing on the display?
Yes
No
We apologize for the inconvenience. Please call your dispenser Distributor Customer Care Agent and request a replacement cassette.
Is error code E21 showing on the display?
Yes
No
We apologize for the inconvenience. Please call your dispenser Distributor Customer Care Agent and notify them that Error Code 21 is showing on the display.
Is error code E22 showing on the display?
Yes
No
Turn unit OFF and wait 5 minutes, then turn the unit back ON. Is the dispenser working?
Yes
No
We are happy to help.
We apologize for the inconvenience. Please call your dispenser Distributor Customer Care Agent and notify them that Error Code 22 is showing on the display.
We apologize for the inconvenience. Please call your dispenser Distributor Customer Care Agent and notify them that Error Code 22 is showing on the display.
Close the dispenser door and wait for product to heat.
If the door does not close: check that the cassette locks are in the correct position, rotated across the lower face of the cassette (See page 15 of the Operation Manual).
